Since we deal with digital products and operate as a third-party marketplace (not an authorized seller for every brand), it is important to be clear about our procedures in case of any issues.

#1 : Purchase Policy

  • Payment First: Due to the nature of digital products, full payment must be made before the product is delivered. If you have trust concerns, we encourage you to review our community, website, and official pages thoroughly before making a purchase.
  • Delivery Time: We generally provide instant delivery after payment is confirmed. However, for certain specific products, please allow a minimum of 1 hour to a maximum of 24 hours for delivery.

#2: Refund Policy

  • No Refunds After Delivery: Once a product is confirmed or delivered, no refunds will be issued. * Eligibility: A refund is only applicable if we are unable to deliver the product.
  • Processing Time: If a refund is approved, it may take a minimum of 24 hours to a maximum of 7 days to process through our system.

#3: Warranty & Support

  • Full Support: If you encounter issues with a product after purchase, we will provide full warranty support, Gurkha Tools.
  • Limitations: * Warranty is subject to the specific time limit mentioned for each product. We cannot provide support once this period has expired. The warranty will be void if any rules provided during delivery are broken (e.g., Policy Violations or misuse of the account/key).
  • Replacement Policy: If we are unable to fix or replace a faulty product/account under warranty, you may choose one alternative product of the same value from our website.
  • No Money-Back Guarantee: Please note that we do not offer a “money-back” or “wallet” guarantee for used products; the warranty only covers product replacement or exchange for another item.

#4: Exchange Policy

  • Failure to Deliver: We are obligated to provide a refund or an alternative product only if we fail to deliver the original order.
  • Usage-Based Exchange: You cannot exchange a product after using it for a period of time.
  • Mistaken Orders: If you inform us within 12 hours that you purchased the wrong product by mistake, we will try our best to consider an exchange for the correct item.

Official Contact for Disputes

For any issues regarding your purchase or warranty, please reach out to us:

  • Email: business@gurkhatools.com
  • Live Chat: Available on our website.