"These Terms and Conditions apply to all products sold via www.gurkhatools.com. These terms supersede any prior agreements or general conditions provided by the customer. Every institution has its own regulations, and we are no exception. We urge all customers to read these "Terms & Conditions" thoroughly to maintain a smooth relationship with our platform.

#1: Nature of Business

Gurkha Tools is a third-party marketplace. For most of the products we sell, we are not the official distributor. We purchase products from official distributors and authorized sources to resell them to the local market.

#2. Warranty Policy

  • Product-Specific Rules: Different products carry different warranties and rules, which are mentioned either before purchase or at the time of delivery.
  • Our Obligation: For products covered by a warranty, we are committed to providing a solution within the specified period.
  • Service Variations: Post-purchase service policies may change based on the product. If a product is explicitly sold with "No Warranty or Support," no claims will be entertained once the product is delivered.
  • Exclusions: Warranty is void if the issue arises from customer error, device incompatibility, or negligence.
  • Agreement: By purchasing, the customer agrees to the specific rules of that product. Comments or complaints outside the scope of these stated rules will not be accepted.

#3: Support & Warranty Fulfillment

  • Support Hours: Our support team is available from 10:00 AM to 10:00 PM.
  • Delay Policy: In unforeseen or adverse situations, support may be delayed. We ask for your patience and cooperation during such times.
  • Remote Assistance: If a customer faces difficulty with a service, we offer remote support via TeamViewer, AnyDesk, or Google Meet.
  • Resolution Time: Since these are online subscriptions, support can take anywhere from 1 to 24 hours. Customers should keep this timeframe in mind when ordering.

#4: Delivery Policy

  • Digital Delivery: All digital services are delivered via Email, Messenger, or WhatsApp. No delivery charges apply to digital goods.
  • Customer Responsibility: It is the customer's responsibility to provide accurate contact information (Email/Phone). If you provide an incorrect address, please contact us immediately.
  • Delivery Timeframe: Delivery can take between 1 to 24 hours. Please verify the delivery time for your specific product before ordering.

#5: Order Cancellation & Replacement

  • Cancellation Eligibility: An order can only be canceled if Gurkha Tools fails to deliver the desired product. Cancellation is not permitted for any other reason once the order is placed.
  • Replacement/Refund: If we fail to deliver, you may choose an alternative product of equal value or request a full refund.

#6: Right to Gurkha Tools

Gurkha Tools reserves the right to change or modify these Terms and Conditions at any time without prior notice. The revised version posted on the website will be applicable immediately.